Privacy Policy

Last updated: 16 October 2026

1. Introduction

Online PDF Guide is operated by Gabriel Zubairu, trading as Online PDF Guide, a sole trader based in the United Kingdom.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit onlinepdfguide.com, purchase our digital PDF guides, subscribe to our communications or contact us.

For the purposes of UK data protection law, Gabriel Zubairu, trading as Online PDF Guide, is the data controller for personal information processed in connection with operating this business.

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Your name, email address, telephone number and billing details.

• Order information: Products purchased, order numbers, transaction dates, payment status and order history.

• Payment information: Payment confirmation and transaction details supplied by our payment providers. Payments are processed through secure third party payment services.

• Digital delivery information: Email addresses, purchased products and information required to provide and manage download access.

• Technical information: IP addresses, browser information, device information, cookies and website usage information.

• Communications: Information you provide when contacting us or requesting customer support.

• Marketing preferences: Newsletter subscriptions, consent records and unsubscribe preferences.

You must provide the information necessary to process your purchase and deliver your digital product. Without this information, we may be unable to fulfil your order.

3. How We Use Your Information

We process personal information for the following purposes:

Processing purchases and delivering products

To process payments, confirm orders, provide PDF downloads and manage access to purchased digital products.

Customer support

To respond to enquiries, resolve download difficulties, address payment issues and assist with refund requests.

Website operation and security

To maintain the functionality, reliability and security of our website, investigate suspected fraud and prevent misuse.

Marketing communications

To send newsletters, new product information and promotional communications where permitted by applicable law.

Legal and regulatory compliance

To maintain necessary transaction records, respond to lawful requests and comply with accounting, tax and consumer protection obligations.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases where applicable:

• Contract: To process your order, accept payment, deliver your digital guides and provide purchase related support.

• Legal obligation: To comply with applicable tax, accounting, consumer protection and other legal requirements.

• Legitimate interests: To operate and secure our website, prevent fraud, respond to business enquiries and improve our services, where these interests are not overridden by your rights.

• Consent: For optional marketing communications and nonessential cookies or similar technologies where consent is required.

Where we rely on consent, you may withdraw it at any time without affecting processing already carried out lawfully.

5. Shopify and Digital Delivery

Our website is powered by Shopify, which provides our online store, checkout infrastructure and ecommerce services.

We use Filemonk to facilitate the electronic delivery of purchased digital products.

These services may process information necessary to fulfil orders, provide download access, manage transactions and support the operation of our store.

We only share information with service providers where necessary for the relevant service, subject to applicable data protection requirements.

You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.

6. Payment Processing

Payments are handled by the payment providers available at checkout.

These providers may process payment details, transaction information and fraud prevention data in accordance with their own privacy notices.

We do not require customers to provide full payment card details to us directly by email or telephone.

7. Marketing Communications

Customers may choose to subscribe to our newsletter to receive updates about new guides, offers and other relevant information.

We send marketing communications where we have appropriate consent or another lawful permission under applicable electronic marketing rules.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential order confirmations, download instructions or customer service communications.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential functions such as checkout, security and website performance.

We may also use optional analytics or marketing technologies to understand website activity and improve our services.

Where legally required, we request your consent before using nonessential cookies or similar technologies.

You can manage available cookie preferences through our website's privacy controls or your browser settings.

9. Sharing Personal Information

We may share relevant personal information with:

• Shopify and its authorised service providers.

• Filemonk, for digital product delivery.

• Payment processing and fraud prevention providers.

• Email communication and customer support providers used by our business.

• Professional advisers and public authorities where legally required.

We do not sell customer contact lists to third parties.

10. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers are subject to UK data protection restrictions, we use applicable safeguards, such as UK adequacy regulations or approved contractual transfer mechanisms, as appropriate.

You can contact us for further information about safeguards relevant to your personal information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing purchased products, maintaining transaction records, resolving disputes and complying with legal obligations.

Different categories of information may have different retention periods.

Records required for tax or accounting purposes are retained for the period applicable to our legal obligations. Other information is deleted or anonymised when no longer needed, subject to legitimate business and legal requirements.

12. Your Data Protection Rights

Subject to applicable legal conditions and exceptions, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information.

• Request restriction of processing.

• Object to certain processing activities.

• Request portability of eligible information.

• Withdraw consent where processing relies on consent.

To exercise your rights, contact admin@onlinepdfguide.com.

We may request information necessary to verify your identity before responding.

13. Children's Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us so we can investigate.

14. Data Security

We take reasonable organisational and technical measures to protect personal information.

We use established ecommerce and digital delivery providers to support secure transactions and fulfilment.

However, no internet based service can guarantee absolute security.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices.

The latest version will be published on our website with an updated revision date.

17. Contact Information

Trading name: Online PDF Guide
Data controller: Gabriel Zubairu, Sole Trader

Email: admin@onlinepdfguide.com
Telephone: +44 20 3996 2978
Website: https://onlinepdfguide.com

Business correspondence address:

27 Old Gloucester Street
Holborn
London
WC1N 3AX
United Kingdom